Terms of Conditions

The agreement is between you (the customer) and Oh Crumbs! Bakery, Cake & Sweet Shop (the company), a wholly owned subsidiary of DA Celebrations Limited, Registration No: 15265283

All orders placed by the customer are subject to the following Terms & Conditions. Any variation will only be valid if accepted in writing by the company. 

Prices are determined according to our price list on the day of ordering. Prices quoted are exclusive of VAT, which will be charged only if applicable at the time of invoicing. 

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INGREDIENTS & ALLERGENS

Please note that our products are made in a kitchen that regularly handles milk, egg, soya, nuts, sesame and flours with gluten. We may also handle any of the 14 major allergens. Whilst every care will be taken to ensure that products are prepared and stored separately, we are unable to fully guarantee complete separation. Customers with specific allergies must communicate these to us at the point of ordering. 

For further information on ingredients or allergens, please speak to the bakery manager on 01942 938188. 

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QUOTATIONS

All Quotations are valid for 7 days from the date of issue.

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ORDERS

Where possible, at least fourteen (14) days’ notice will be required for all celebration cake or outside catering orders. We will endeavour, where availability permits to accept short notice cake orders, but this will be at the discretion of the Bakery Manager.

Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as per our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.

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DEPOSITS

A non-refundable deposit of up to 50% is required to hold your date within seven (7) days prior to pick up.

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Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s or leave them at no extra cost.

 

FINAL BALANCE PAYMENTS AND PICKUPS

The balance is due on or before pickup date, and before the Product leaves the premises and is payable by Cash, Card Payment or Bank Transfer.

If paying by internet bank transfer, the money needs to arrive in our account BEFORE the product leaves the premises.

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It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products arrives at its destination safely and is stored as per our instructions to achieve best results for taste and quality.

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DELIVERY

We offer delivery for certain destinations. Delivery is charged at our discretion

Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.

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A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back to our premises, and it will be the customer’s responsibility to collect the product.

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PUBLICATION

We reserve the right to use any image of a Product made by us for publication at a later date.

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RETURN OF HIRED EQUIPMENT

Deposits are taken for all equipment. All equipment must be returned on agreed date, or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.

 

UNFORESEEN CIRCUMSTANCES

Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered product, the deposit will be refunded within seven (7) days of notification to the Customer.

 

INVOICING

Invoices are valid and due for payment by the stated date as per agreed terms. Late payments are subject to an administration fee of £25. Discrepancies must be communicated as soon as practicable following receipt of the invoice, as the invoice is valid from date of sending.

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CLAIMS

All goods should be inspected upon arrival, and any damages or shortages should be immediately reported to us. Damaged items may need to be returned for inspection so should be retained.

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REFUNDS/CANCELLATION/POSTPONEMENT POLICY

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POSTPONEMENT

If, for any reason the event is required to be postponed, please contact the bakery immediately to discuss and confirm availability for the future date.

The new date proposed will be subject to availability.

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CANCELLATIONS/REFUNDS

If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

If the cancellation is up to one (1) month in advance of your event date, you will         receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.

 If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.

Refunds will be paid within 30 days of cancellation.

 

ENTIRE AGREEMENT

These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the party’s relation to that subject matter. 

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DECLARATION

Our products are not made in a nut or wheat free environment; therefore, there may be traces of nuts, seeds, shell or wheat in any of our products. Customers must declare any allergies before ordering; the company will be able to advise customers whether these can be accommodated as assumptions cannot be guaranteed.

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DISCLAIMER & LIMITATIONS OF LIABILITY

Neither party shall be liable to the other for any delay or non-performance of its obligations under the agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, government act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in this clause shall excuse the customer from any payment obligations under this agreement. The entire liability of the company under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. 

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No person who is not a party to these terms and conditions shall have any right to enforce any term under the contracts (rights of third parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded. 

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By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these please contact us via the contact information below.